Refund policy

Nuvy Return & Refund Policy

We want you to love your purchase — but if for any reason you’re not satisfied, we offer a risk-free return period of 30 days from the date you received your order.

Return Conditions

To qualify for a return:

  • Items must be unused, unopened, and in their original, sealed packaging

  • All original labels, packaging, and included accessories must be returned

  • You must contact us to initiate the return within 30 days of delivery

  • Return shipping costs are not covered by Nuvy — we do not provide return labels

  • Bundle offers are treated as one product: if any item in the bundle is opened or used, the entire bundle is non-returnable

Non-Returnable Items

The following items are not eligible for return:

  • Opened or unsealed supplements or consumables

  • Products marked as final sale

  • Customized or personalized products

  • Free gifts, giveaways, or promotional items

  • Items received more than 30 days ago

  • Bundles where any component has been opened or used

No Guarantee on Individual Results

Our products may offer benefits as described on their product pages, but we do not guarantee individual outcomes. Effects like reduced bloating, weight loss, or parasite cleansing can vary from person to person.

Just because a product doesn’t meet your personal expectations doesn’t mean it’s defective. If the product matches its description and arrives in good condition, it does not qualify for return based on subjective experience.

We do not provide refunds or accept returns for lack of results tied to ingredients or marketing claims. Our refund policy applies only to physical product delivery — ensuring it is correct, complete, and undamaged.

How to Initiate a Return

  1. Contact our support team at info@getnuvy.com

  2. Follow the return instructions provided via email

Note: Returns are typically processed through our warehouse in China, though occasionally via a European location. Please contact us for return address confirmation.

Refunds

Once your returned item is received and inspected, we’ll process your refund within 5–10 business days via your original payment method.
Shipping costs are non-refundable, unless the return is due to our error.
Alternatively, you may request store credit if preferred.

Need Help?

We’re here for you — just reach out to info@getnuvy.com and our team will be happy to assist!